Adding pan device to Expedition devises will not pull configuration

[JerryC767]

Expedition will not pull contents from PAN.  I add my pan with no issues, but when I pull contents nothing pulls.  I can see configured account login to creating the API from PAN system logs but nothing else after that not even the attempts when I initiate the content pull. 

Pan info:

VM Mode Microsoft Azure running software version 11.1.2-h1

Thanks,

Jerry

[dpuigdomenec]

Hi @JerryC767 

Thanks for reaching out.

When doing the pull Expedition generates a debug.txt log on /home/userSpace/devices

Could you check that file?

Also, the task manager needs to be up and running, could you check the status?

Thanks in advance,

David 

[JerryC767]

David,  thank you for the help.  Yes I have green check in top right corner showing task is running.  I attached image of dugub.txt message pertaining to this connection.

[dpuigdomenec]

Hi @JerryC767 

Based on your screenshot, it looks like the credentials are invalid.

Could you try to generate a new key for the used user and try it again? 

Please use the email fwmigrate@paloaltonetworks.com to continue with the troubleshooting.

Thanks,

David