Expedition 1.1.96 Not Downloading PAN-OS Config

[jkaberna]

It's able to download Applications, Regions, etc but is not pulling the running config.  This was happening before I did the recent update to 1.1.96.  I also tried rebooting and restarting processes.  Any ideas which logs I should check to see if I can narrow down the issue?

[lychiang]

@jkaberna Try remove the device completely and re-add the device in. 

[jkaberna]

I tried that twice.  It didn't help. 

[azuniga]

You can see what the error code is within /home/userSpace/panReadOrders.log

sudo cat /home/userSpace/panReadOrders.log

this should say why that issue is happening or if it is even trying to make that type of a query.

[jkaberna]

@azuniga I had checked that previously and there doesn't seem to be any errors.

[azuniga]

Hello @jkaberna 

How about within the /tmp/error file do you see anything within this? Sometimes the connections time out especially if you are doing this through a panorama query that has many firewalls. That's why often removing and readding it seems to help.

[jkaberna]

There's no logfile called error in /tmp just panReadOrders.log.  I tried deleting and readding 3 times now and it's no change.  I'm connecting to the firewall directly and not going through Panorama. 

[azuniga]

@jkaberna 

Go ahead and shoot a email over to fwmigrate@paloaltonetworks.com and we can set up a time to run a working session.