Expedition 1.1.96 Not Downloading PAN-OS Config

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Expedition 1.1.96 Not Downloading PAN-OS Config

L1 Bithead

It's able to download Applications, Regions, etc but is not pulling the running config.  This was happening before I did the recent update to 1.1.96.  I also tried rebooting and restarting processes.  Any ideas which logs I should check to see if I can narrow down the issue?

7 REPLIES 7

L5 Sessionator

@jkaberna Try remove the device completely and re-add the device in. 

I tried that twice.  It didn't help. 

You can see what the error code is within /home/userSpace/panReadOrders.log

 

sudo cat /home/userSpace/panReadOrders.log

 

this should say why that issue is happening or if it is even trying to make that type of a query.

@azuniga I had checked that previously and there doesn't seem to be any errors.

Screen Shot 2021-04-28 at 7.19.19 PM.png

Hello @jkaberna 

 

How about within the /tmp/error file do you see anything within this? Sometimes the connections time out especially if you are doing this through a panorama query that has many firewalls. That's why often removing and readding it seems to help.

There's no logfile called error in /tmp just panReadOrders.log.  I tried deleting and readding 3 times now and it's no change.  I'm connecting to the firewall directly and not going through Panorama. 

L4 Transporter

@jkaberna 

 

Go ahead and shoot a email over to fwmigrate@paloaltonetworks.com and we can set up a time to run a working session.

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