Expedition is not accessible through Web GUI

[shafimathew]

I just setup the expedition VM in my VMware. Its

VM is remotely accessible over SSH. However, the VM  is not accessible through Web GUI  (Expedition)

Please advise, how to troubleshoot and fix the issue.

Distributor ID: Ubuntu
Description: Ubuntu 20.04.6 LTS
Release: 20.04

Network INFO

expedition@expedition:~$ ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
2: ens160: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc mq state UP group default qlen 1000
link/ether 00:0c:29:20:70:36 brd ff:ff:ff:ff:ff:ff
inet 192.168.1.250/24 brd 192.168.1.255 scope global ens160
valid_lft forever preferred_lft forever
inet6 fe80::20c:29ff:fe20:7036/64 scope link
valid_lft forever preferred_lft forever

Server is not showing any listen port with 443

expedition@expedition:~$ sudo ss -ltnp
State Recv-Q Send-Q Local Address:Port Peer Address:Port Process
LISTEN 0 4096 127.0.0.53%lo:53 0.0.0.0:* users:(("systemd-resolve",pid=862,fd=13))
LISTEN 0 128 0.0.0.0:22 0.0.0.0:* users:(("sshd",pid=930,fd=3))
LISTEN 0 128 [::]:22 [::]:* users:(("sshd",pid=930,fd=4))
expedition@expedition:~$

[lychiang]

Hi @shafimathew Could you please try below step to reinstall expedition:

1. Remove the tc.log file as it became corrupt.

sudo rm /var/lib/mysql/tc.log

2. Then reinstalled expedition

sudo apt-get install --reinstall expedition-beta

[kalakai]

@lychiang 

Not the OP, but having the same issue: fresh OS and Expedition installation, nothing listening on 443. I performed your instructions, but the issue persists. At the bottom of the reinstall process I see this:

Impossing PHP CLI 7.0
update-alternatives: error: no alternatives for php
Make /tmp writable by Apache2
sed: can't read /lib/systemd/system/apache2.service: No such file or directory
Failed to restart apache2.service: Unit apache2.service not found.

I thought I saw LAMP getting installed during the full install process but I'm not seeing Apache installed. I'm assuming Apache is the web server being used by Expedition.

dpkg --get-selections | grep apache

No results returned.

[laurence64]

I am experiencing a similar issue, although there are some additional aspects, 

Failed to start panReadOrders.service: Unit panReadOrders.service not found. is one of the issues faced, as there is no '/var/www/html/OS/startup/panReadOrdersStarter' I am using Ubuntu 20.04.6, I followed the commands above but get a timed out connection when reinstalling expedition, any ideas ?

[dpuigdomenec]

Dear @laurence64 

Thanks for reaching out.

Frequent errors while executing the installation script (located here: https://conversionupdates.paloaltonetworks.com/expedition1_Installer_latest.tgz) are:

• To have some proxy or Global Protect blocking required connections or do not have Internet connection.
  Be sure you can get all the described URLs on the installation guide from your Expedition VM during the installation process. After that you can block any connection from the VM to the Internet as upgrades can be done manually.
• sudo wget https://conversionupdates.paloaltonetworks.com
• sudo wget http://us.archive.ubuntu.com
• sudo wget http://ppa.launchpad.net
• sudo wget https://www.rabbitmq.com
• sudo wget http://launchpad.net
• sudo wget https://launchpad.net
• sudo wget https://files.pythonhosted.org
• Do not execute the installer from the /tmp/ directory. It's expected to execute the script from the /tmp/ folder.
• Do not execute the installer with the sudo command to get root grants. Sudo is required while installing some packages.

Please review that you are not running on one of the above errors and let us know if you have any additional doubt or suggestion.

Best regards,

David

[laurence64]

Hi @dpuigdomenec 

Sorry for the late reply and thank you for your response, I am fairly sure that I covered most of the points, but possibly not all, I will try and install again making sure that all your above points are addressed, I am sure there will be something I missed somewhere in there!

Will update with my progress, thank you again!