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06-20-2018 07:55 AM - edited 06-20-2018 07:56 AM
hey
i added a new pa820 device to the devices section and have added the credentials for the api
then when i click on the "contents" tab "retrive contents" it states that is downloading but this state is not chaning to "downloaded" as in the admi guide.
where can i see logs about it ? or fix it ?
thanks
06-22-2018 03:57 AM
Please check the Task Manager is UP and RUNNING. If is stopped the job is enqueded.
06-21-2018 08:30 PM
Are you able to add the device to a project? if yes can you try the 'Import' option to check if it can download the configuration from there.
06-22-2018 03:57 AM
Please check the Task Manager is UP and RUNNING. If is stopped the job is enqueded.
06-24-2018 04:13 AM
inside the project i see no devices , and the "import device" button is "grayed out"
06-24-2018 04:14 AM
how do i check that the Task Manager is UP ?
06-25-2018 09:52 AM
Once you logged in you will see a green or red icon that will describe the status for the Status Manager...
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