retreive base config using the api

[minow]

hey

i added a new pa820 device to the devices section and have added the credentials for the api

then when i click on the "contents" tab "retrive contents" it states that is downloading but this state is not chaning to "downloaded" as in the admi guide. 

where can i see logs about it ? or fix it ?

thanks

[alestevez · Accepted solution]

Please check the Task Manager is UP and RUNNING. If is stopped the job is enqueded. 

[sjanita]

Are you able to add the device to a project? if yes can you try the 'Import' option to check if it can download the configuration from there.

[alestevez · Accepted solution]

Please check the Task Manager is UP and RUNNING. If is stopped the job is enqueded. 

[minow]

inside the project i see no devices , and the "import device" button is "grayed out"

[minow]

how do i check that the Task Manager is UP ? 

[alestevez]

Once you logged in you will see a green or red icon that will describe the status for the Status Manager...