Web UI Username/password incorrect - fresh installs

[ElliotM]

Hi,

I have been using Expedition for several years now and i have deployed many instances however when trying to do this in the last few days i am unable to login to the web UI with the default credentials. I have built 2 new Ubuntu 20.04 vms and the install script completes without and errors.

I have been following the guide (found here), this has worked before.

Does anyone have any ideas? has something changed?

[lychiang]

@ElliotM @Can you please check if there is any error in /tmp/error and /var/log/apache2/error.log

[ElliotM]

Hi,

/tmp/error doesn't exist however there is the below in /var/log/apache2/error.log

[Mon Oct 03 00:00:21.981166 2022] [ssl:warn] [pid 1419] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Mon Oct 03 00:00:21.981481 2022] [mpm_prefork:notice] [pid 1419] AH00163: Apache/2.4.41 (Ubuntu) OpenSSL/1.1.1f configured -- resuming normal operations
[Mon Oct 03 00:00:21.981886 2022] [core:notice] [pid 1419] AH00094: Command line: '/usr/sbin/apache2'

[lychiang · Accepted solution]

@ElliotM Those error seems to be ok, there might be some packages are not installed during installation, can you please remove the expedition by below command:

$sudo apt-get remove expedition-beta

Then re-run the installation script , please save the installation log and send it to fwmigrate@paloaltonetworks.com

[ElliotM]

Hi @lychiang that seemed to have fixed the issue i was facing.

I have also sent the install log over as requested.