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11-05-2018 11:35 PM
Hi,
I'm planning to deploy PA-3250 for a company. I've recommended the following modules for them as per their requirements:
PAN-PA-3250-URL4-5YR.
PAN-PA-3250-TP-5YR.
PAN-PA-3250-WF-5YR.
Now, i'm not sure if we must also include the premuim support license inorder to be able to opreate the firewall.
Can I safely deploy the device without a support license included ?
Thank you,
11-06-2018 07:54 AM
You don't absuletely need a support license, but I would really recommend at least a standard support license so you can actually install new PAN-OS updates. Just keep in mind that if you have any hardware issues standard support doesn't include advanced replacement, so you'd be without a firewall for a few days before you get one back. Depending on your deployment this may work for you; but generally the advanced replacement is worth the lift for premium support (which when talking about Palo Alto licenses/subscriptions is one thing that is actually fairly cheap).
11-06-2018 07:54 AM
You don't absuletely need a support license, but I would really recommend at least a standard support license so you can actually install new PAN-OS updates. Just keep in mind that if you have any hardware issues standard support doesn't include advanced replacement, so you'd be without a firewall for a few days before you get one back. Depending on your deployment this may work for you; but generally the advanced replacement is worth the lift for premium support (which when talking about Palo Alto licenses/subscriptions is one thing that is actually fairly cheap).
11-06-2018 07:57 AM
Hello,
I honestly do not know, however if they are already spending the money on hardware and other licenses, I highly recommend you get the support as well.
Regards,
11-06-2018 10:38 PM
Thanks for the support. I'll discuss these points with them to come with a good solution.
Thank you.
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