Add device in Panorama

[BigPalo]

Hi,

We are trying to add a devices in Panorama. We have checked the conectivity FW-> in port 3978. We can see the packet running tcpdump in Panorama about packets comming from FW.

so connectivity is OK. Everything looks ok. And we have another FWs in PAnorama correctly. This is the status "DIsconnected":

FW versions is 7.1.6

Panorama 7.1.9

[BigPalo]

2018/07/01 22:19:42 info     general        general 0  Failed to connect to Panorama Server: 192.168.8.1Port: 3978 Retry: 30635000
2018/07/02 01:56:32 info     general        general 0  Failed to connect to Panorama Server: 192.168.8.1 Port: 3978 Retry: 30636000
2018/07/02 05:33:22 info     general        general 0  Failed to connect to Panorama Server: 192.168.1.1 Port: 3978 Retry: 30637000

[BPry]

@BigPalo,

This would really indicate either a policy or routing issue preventing the firewall from contacting the panorama server. I'd start there, and make sure that the device can actually reach the panorama server without any issue.