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11-10-2024 06:17 AM
Hi Team,
I hope you are doing well.
One of our customers is attempting to upgrade their PAN-OS version from 11.0.4-h1 to a higher version, as the 11.0 version is nearing its end-of-life.
The issue encountered is that whenever we upgrade beyond version 11.0.4-h1, communication between the DMZ and WAN zones is lost. Specifically, after the upgrade, inbound traffic does not reach the firewall. However, after downgrading back to 11.0.4-h1, we observed that traffic from the WAN network correctly reached the servers as expected.
Below are our failed upgrade attempts:
From PAN-OS 11.0.2-h2 to PAN-OS 11.1.0: No incoming traffic after upgrade.
From PAN-OS 11.0.4-h1 to PAN-OS 11.1.2-h3: No incoming traffic after upgrade.
From PAN-OS 11.0.4-h1 to PAN-OS 11.0.5: No incoming traffic after upgrade.
In each of these attempts, it was observed that only the devices in the DMZ were impacted, experiencing a complete loss of both incoming and outgoing traffic.
Versions with failed upgrade attempts include:
PAN-OS 11.1.0
PAN-OS 11.1.2-h3
PAN-OS 11.0.5
PAN-OS 11.1.4-h1
PAN-OS 11.1.2-h9
Please suggest a preferred and stable version for the upgrade that will not affect traffic between the zones.
Regards,
Chandrashekhar
11-11-2024 02:02 PM
It kind of sounds like your just running into an ARP issue for your NAT addresses? Do you either have a static route that would be required to route this traffic properly or a secondary address configured for each address on your untrust interface?
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