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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
  • 4432 Views
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Unable to Log Into Customer Support Portal

Hello. I just made an account with Palo Alto. I'm trying to get access to the IOS files for my company's Palo Alto devices to get them updated. When I try to access the Support Portal, I get an "unexpected error," which directs me to customer support phone numbers. Those numbers led to automated menus, which terminated the call and advised...

CVE ID

Device details : PAN-PA-5060 / Palo Alto There are 6 CVEs in the advisory. DESCRIPTION: CVE-2024-9463: CVSS: 9.9CVE-2024-9464: CVSS: 9.3CVE-2024-9465: CVSS: 9.2CVE-2024-9466: CVSS: 8.2CVE-2024-9467: CVSS: 7.0CVE-2024-9468: CVSS : 8.2 Kindly confirm, if these CVE IDs are impacting FW/panorama at all. Also, I am not able to find any source...

Failed to install PanOS_3200-10.2.9-h1 with the following errors

Hi Guys. i have PA-3220 need upgrade to 10.2.9-h1. but failed. see bellow error msg. try to reboot . no luck. and try to downgrade. also failed. can someone help for this issue? thanks very much. Loading into software managerFailed to install PanOS_3200-10.2.9-h1 with the following errors.Traceback (most recent call last):File "/...

Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com

Getting below alert from the hardware firewall. "Failed to establish GRPC connection to AceMlc2 service: failed to start grpc connection with address ace.eu.hawkeye.services-edge.paloaltonetworks.com:443" Followed the below document but no luck. Does anyone faced similar issue ? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?i...

CyberEye by • L3 Networker
  • 9427 Views
  • 4 replies
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Do PAN TAC even read the content of the ticket?

This has happened more time than I can count, and I have Platnium support. I work in the US Eastern time zone 8am-5pm ET and every time when I open ticket with PAN support, I always put in this line at the beginning of the ticket: "I would like to work with a TAC engineer in the US Eastern timezone 8am-5pm ET". Yet, sometime the ticket gets...

dtran by • L4 Transporter
  • 2843 Views
  • 5 replies
  • 0 Likes

show routing route destination output

Hi all,there is something which is confusing me when I want to check an entry of the routing table.If I'm looking for an entry of my routing table with:"show routing route destination x.x.x.x/x" and the route is covered by the default route, the output is like below:admin@rou11004(active-primary)> show routing route destination 8.8.8.8/32flag...

muellerm by • Not applicable
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  • 6 replies
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Help Allowing VDI Connections

AT&T has provided our users with virtual machines using VMware Horizon Client. However, when in the office, our users cannot connect to their VDI machine. However, when external, using our GlobalProtect VPN, they connect successfully. Error: Loading Failed​VDPCONNECT_CONNECT_TLS: The connection to the gateway or the remote computer could...

Doubt about costomize config log paloalto

Hi team The security auditors ask us if in the Config Log it is possible to have an additional field in the log that links all the events of a rule change with a ticket id external to Palo Alto. That is to say that in the attached logs an additional field with the Ticket appears in a mandatory way to be able to link the event with the ticket: an...

Alpalo by • L4 Transporter
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  • 3 replies
  • 0 Likes

Resolved! Clear Cache DNS on Panorama / Firewall

Hi All, may i know if i use below command able to clear the DNS caches. >show dns-proxy cache all >clear dns-proxy cache all How to Verify DNS Proxy - Knowledge Base - Palo Alto Networks what we want to ask is, if the command above is suffice to clear cache in panorama / firewall because during the swing from primary server to secon...

Fuel Workshop on GlobalProtect Large Scale VPN (LSVPN)

Fuel Workshop on GlobalProtect Large Scale VPN (LSVPN) Welcome to the next in our series of Fuel Workshops where will be covering the implementation of GlobalProtect for Large Scale VPN (LSVPN). Our speaker, Siddhant Chawla, Senior Technical Support Engineer, will be giving us an overview of how LSVPN is designed, implemented, and how to de...

jennaqualls by • Community Team Member
  • 1195 Views
  • 1 replies
  • 1 Likes

Supporting multiple customer accounts with one e-mail-ID

Hello, I work for a hardware reseller supporting many of your Palo Alto customers. My colleague's and I have our e-mail IDs tied to only one of our (and your) customers accounts. We are finding it difficult at best to open cases and support our other customers when our e-mail IDs have us locked to only one customer account. Can our profiles be a...

PAN-262287

PAN-262287 Fixed an issue where dereferencing a NULL pointer that occurred when App-ID stopped responding caused the firewall to restart. I was just discussing the with PA TAC - PAN-262287 - PA TAC mentioned they have an internal bug which suggests below:- Below are the observations:- commands to be checked - to identify the crash/co...

Resolved! Google street view in maps.google.com not working

I am working with a school customer with a PA firewall in place. The issue is Google street view images do not load on the device when connected to the student VLAN but the exact same device switched to the staff VLAN works fine. The actual symptom is the browser shows a message "No street view imagery available here" and a black screen where t...

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