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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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one of the user unable to receive Email from support team

Hello, I am the user mentioned in the title. My email address is email@domain, and I am using it through Outlook. I am able to receive emails such as release notes and update notifications for various content without issues. However, I am unable to receive emails that I am directly referenced on for cases, and these messages are not being cate...

Ensuring a Safe and Secure Community: How You Can Help

Dear LIVEcommunity Members, Ensuring a top-tier experience on LIVEcommunity and protecting our members’ safety and security is our top priority! To this end, we have implemented additional security measures to safeguard our vibrant global community. We also want to take this opportunity to remind members that they have the authority to repo...

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jforsythe by • Community Team Member
  • 1151 Views
  • 0 replies
  • 2 Likes

AI-ops BPA is not giving correct results after techsupport file analysis

Hi, After my Palo account manager encouraged me to use the AI-Ops page, I uploaded the most recent techsupport file and carried out an on-demand BPA. Some of the findings / recommendations are already done within our box. For eg: it says to ensure the Palo Malicious address list (EDL) should be included in outgoing and incoming rules as Deny. t...

User-ID Self-Signed Certificate expire with local users

Hello,I have an important question regarding User-ID Self-Signed Certificate expires on 18 NOV 2024 https://live.paloaltonetworks.com/t5/customer-advisories/update-to-additional-pan-os-certificate-expirations-and-new/ta-p/572158 What I understood this regarding User-ID if I have LDAP or DC for authentication but in my Palo Alto I'm using on...

Zurattos by • L1 Bithead
  • 2162 Views
  • 1 replies
  • 0 Likes

Clean Firewall Policies

Hello all, I am thinking of how can i clean/organize my firewall policies. Many rules seem to be mixed up within each other. Do you have any suggestions to make it more appealing to the eye? How should I organize my rules?

A question about PAN-240612

Hi, I have a question about PAN-240612. ===== Fixed a kernel panic caused by a third-party issue ===== What feature does this issue relate to? And what exactly is “third-party”? BR

MasaW by • L2 Linker
  • 1121 Views
  • 1 replies
  • 0 Likes

Resolved! How to configure gre over ipsec？

Hello For example, some implementations require multicast traffic to be encapsulated before IPSec encrypts it. If this is a requirement for your environment and the GRE tunnel and IPSec tunnel share the same IP address, Add GRE Encapsulation when you set up the IPSec tunnel.https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-admin/networking/gr...

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ZhouYu by • L2 Linker
  • 16048 Views
  • 8 replies
  • 0 Likes

Resolved! Perimeter FW in A/P HA directly connected to Palo Alto vwire in A/A HA

the basic topology is: Internet FW are non-palo alto in HA A/P directly connected (no switch in between) to a pair of Palo Alto in A/A HA -in Vwire mode (no Layer 3 on the Palo Alto but in transparent-zone) then Palo Altos in A/A HA are connected to the Core switch where the rest of the environment connects to as well. The internet FW will send ...

pa-410 lost monitor log function and ACC function

I have a PA410. After upgrading the software recently, I found that the original monitoring log has reduced a lot of functions, and even the ACC function has been lost.I checked the website information and found that this function was cancelled after 10.1.2. These are the ones I use the most and I can't even find any replacements or anything abo...

Resolved! Telemetry error - CDL Receiver Key Empty

Hi All, We have a client who all of a sudden started to receive the following telemetry error - 'CDL Receiver Key Empty' on PA-440. No changes have been made. Currently running PAN OS 10.1.2. They are not using CDL and are just sending Telemetry data to PA with a certificate. This looks like it may be a an issue on the PA backend. Can anyone cl...

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Ben-Price by • L4 Transporter
  • 28871 Views
  • 14 replies
  • 3 Likes

Resolved! UNABLE TO PING MANAGEMENT INTERFACE FROM LAN

I have a fairly simple network setup in my LAB Management Interface 192.168.1.1 /24 LAN Interface 192.168.100.1/24 DESKTOP IP 192.168.100.100 I have allowed all the Internal Subnet on the Management interface which is 192.168.100.0 /24 in permitted list I cannot ping the Management Interface 192.168.1.1 FROM 192.168.100.100 NO SECURITY POLICIES ...

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