Agentless user id issue

[Joshan_Lakhani]

i am facing user id issue  it's show connected but some time is not show not connected. when i check the USER-ID log i find this error. please suggest.

Error: pan_user_id_win_log_query(pan_user_id_win.c:1364): log query for <Server-IP > failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b

2020-09-03 13:09:08.934 +0400 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1055): WMIC message from server <Server-IP > : NTSTATUS: NT code 0xc002001b - NT code 0xc002001b

[Max.Segura]

Do you want to set up a team viewer session? I can take a look if you'd like.

[BPry]

@Joshan_Lakhani,

This is a permission error on the service account.Double check that you've granted the service account used in the WMI configuration the proper permissions on the account.