Antivirus job failed

[Asanka]

Dear Sir,

I am getting above error message in my logs even though the Av update has taken palce. Ths is 2nd time i saw the messgae in the log.

And also I can see some unusual logs in the logs. pleasee see the attched log file.

Regards,

Asanka

[bryan]

Hello Asanka,

What hardware platform are you on & what PanOS version are you running?

Thanks,

Bryan

[Asanka]

Hi Bryan,

OS version is 4.0.3 and 2050 platform. Now Av is not updating at all. Last date was 7/7/2011.

Please advice.

Thanks

Asanka

[bryan]

Hi Asanka,

Please verify if there are any pending jobs in queue via CLI:

admin@PA-2020> show jobs all

(& Reference any Active jobs under 'Status')

You can clear stuck jobs (Threat/AV) via the following command:

admin@PA-2020> clear job id <ID #>

Can you please attempt to upgrade AV manually using the WebUI or from CLI, via the following command below:

admin@PA-2020> request anti-virus upgrade install version latest

'show jobs all' from CLI will confirm if AV is being downloaded/installed. (Check periodically & confirm the job/install complete successfully)

Since you are out of date with AV Signatures for the automated process, you may want to contact support so we can troubleshoot further.

Thanks very much,

Bryan

[CRHC]

Hello,

I appear to have the same issue as well.  It's a PAN 4020 running 4.0.2.  Last successful AV update was also on 7.7.11.  Not sure if Asanka is having same issue with commits - but I am unable to do any commits at this point (they all fail).

I have no active jobs to clear either.  I ran the upgrade through the CLI (request anti-virus upgrade install version latest) and the download was successful - but the commit still fails (at the 10% mark).  I am unable at this time to reboot the device to see if that clears any issues.  Thanks.

Cheers,

Mike

[CRHC]

My other 3 PAN devices have also not been getting AV updates since 7.7.11.   But I noticed that on the support site for Dynamic updates - there is no newer package then from 7.7.11.  Nothing new for 4 days?

[fredallee]

Mike,

The last AV release was version 520 and was released on 7/8/11, but the release date actually shows the build time as opposed to the actual release time. So your last AV update was actually 7/8/11. We will release 521 this morning PDT.

As for your commit issue, have you opened a support case for this?

Thanks,

Alfred

[CRHC]

Hi Alfred,

Ok - good - so then last update is what it should be and not an issue.  No have not opened a case for support on the commit issue yet.  I ran into the issue late Friday.  It first commit failure made reference to an error with the AV content - but subsequent commit attempts no longer show that message.  I was hoping I could recreate the error - as it's not in the logs that I can see. Thanks!