Application Catagory is not working

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Application Catagory is not working

L0 Member

Hi Team, 


We are facing issue with the firewall policy is not working,


we have a backup server(Acronics) that we neeet to allow communicaion between agent and server


we have create a access policy for the communication but once we remove the contom application from the access rule it is working fine but once we add thoes respective application in that policy that communication is not happning.


Please find te attached policy report and guide us for the resovlation.


Cyber Elite
Cyber Elite


You're using application-default with the App-IDs and it likely isn't identifying everything correctly to allow the traffic. If you haven't already, enable logging on the interzone-default policy (or create a deny entry set for the source and destination with logging enabled) and see if you have denied traffic. You likely do as you likely aren't decrypting this traffic at all so it's not being identified properly. 

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