Hi @p66976 ,
Thank you for the excellent screen shot. "Incomplete means that either the three-way TCP handshake did not complete OR the three-way TCP handshake did complete but there was no enough data after the handshake to identify the application." Most of the time, this is a routing issue where the return traffic does not make it back to the firewall. From your screen shot, you see that you are receiving no return packets.
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