12-10-2020 02:03 AM
Using a VM-50 that has been running fine on 10.0.2 until there was a need to downgrade the VM.
After taking backups then downgrading to the 9.1 feature release, the Setup page in the UI is now blank.
I have tried upgrading/downgrading to various 9.1.x feature releases and committed several different configurations to no effect.
The setup page remains blank no matter what browser or system I access it from.
Is this a know issue and is there any workaround?
12-10-2020 11:24 AM
While I have not encountered this, have you tried to reinstall the current version that is installed?
Might restore some corrupt or missing files.
Just a thought.
12-11-2020 12:38 AM
That was actually one of the first things I did but that didn't help. I tried a reinstall twice, once after downgrading and then again after upgrading to the original release 10.0. The blank setup page issue was still present after upgrading back to 10.0.
12-22-2020 07:52 AM
Hate to do it, but someone has to.
01-07-2021 11:19 AM
Since this seems to effect multiple people, I would raise a case with TAC so that they can attempt to duplicate it and pass it to engineering.
01-07-2021 04:23 PM
probably stating the obvious but just to cover the bases:
have you cleared your browser cache
is the autocommit succeeding? have you tried loading the running config:
# load config from running-config.xml
or an older config
# load config version x
was this a downgrade on a base 10.0 install, or a downgrade after an upgrade (base 9.1 or prior?)
(downgrading from a 10.0 base may be missing some artefacts needed to 'roll back' to 9.1)
01-08-2021 11:10 AM
Yes to everything. The original VM image imported was 10.0. base. Later updated to 10.0.2, then downgraded to 9.1. Since then I've upgraded again and downgraded to several different versions, trying different configs along the way without any success.
Are there any commands available to check for missing artefacts
01-13-2021 03:39 AM
Removing DLP plugin solved the problem for me.
01-14-2021 03:07 PM
Thanks for the suggestion. Not applicable in my case though, since I don't have that plugin.
01-26-2021 10:33 PM
In 9.1 I couldn't remove the dlp either. So I upgraded back to 10.0 removed it and then downgraded to 9.1.
02-11-2021 04:19 AM
03-07-2021 10:19 PM
Is resolved after install 1.0.0 pulgin in VM-50 now i can see step page.
Moreover this information is from Paloalto Document
05-24-2021 08:51 PM
I was also facing same issue but it got resolved on 9.1.8 version. but if we downgrade further to 9.0.X version issue was still there. On OS version 10.0.X version there is DLP plugin which needs to be deleted when we downgrade from 10.0.0 version to 9.0.0 and that can be deleted by root access.
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