Blank Setup page after downgrade from 10.0 to 9.1

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L1 Bithead

Blank Setup page after downgrade from 10.0 to 9.1

Hi there,

 

Using a VM-50 that has been running fine on 10.0.2 until there was a need to downgrade the VM.

After taking backups then downgrading to the 9.1 feature release, the Setup page in the UI is now blank.

I have tried upgrading/downgrading to various 9.1.x feature releases and committed several different configurations to no effect.

The setup page remains blank no matter what browser or system I access it from.

 

Is this a know issue and is there any workaround?

Cyber Elite

Hello,

While I have not encountered this, have you tried to reinstall the current version that is installed?

Might restore some corrupt or missing files.

 

Just a thought.

L1 Bithead

Hi,

 

That was actually one of the first things I did but that didn't help. I tried a reinstall twice, once after downgrading and then again after upgrading to the original release 10.0. The blank setup page issue was still present after upgrading back to 10.0.

L1 Bithead

Hate to do it, but someone has to.

 

BUMP

L0 Member

I'm also dealing with the same problem. Any suggestions on how to fix this?

Cyber Elite

@ITD_SAS,

Since this seems to effect multiple people, I would raise a case with TAC so that they can attempt to duplicate it and pass it to engineering. 

L7 Applicator

probably stating the obvious but just to cover the bases:

 

have you cleared your browser cache

incognito mode

different browser?

 

is the autocommit succeeding? have you tried loading the running config:

# load config from running-config.xml

or an older config

# load config version x

 

was this a downgrade on a base 10.0 install, or a downgrade after an upgrade (base 9.1 or prior?)

(downgrading from a 10.0 base may be missing some artefacts needed to 'roll back' to 9.1)

 

 

Tom Piens - PANgurus.com
Like my answer? check out my book! amazon.com/dp/1789956374
L1 Bithead

Hi,

 

Yes to everything. The original VM image imported was 10.0. base. Later updated to 10.0.2, then downgraded to 9.1. Since then I've upgraded again and downgraded to several different versions, trying different configs along the way without any success.

 

Are there any commands available to check for missing artefacts

L0 Member
L1 Bithead

Thanks for the suggestion. Not applicable in my case though, since I don't have that plugin.

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