session_end_reason eq decrypt-error

I have a high number of sessions, for various webservers and clients, being closed due to decrypt-error. I've attempted to follow the tips from this document, but I'm still not clear on root cause: https://live.paloaltonetworks.com/t5/Configuration-Articles/PAN-OS-7-1-New-session-end-reasons/ta-p/73289 Need help identifying why sessions are endi...

Query regarding upgrade Path to 8.1.21-h1

I have a PA-500 device running on 8.1.20 currently .From this version can we jump directly to 8.1.21-h1 Or we need to go via intermediate path ?(8.1.20 >8.1.21>8.1.21-h1)Also not able to see any Palo Alto reference article about upgrade path , Is it available ?

Blank Setup page after downgrade from 10.0 to 9.1

Hi there, Using a VM-50 that has been running fine on 10.0.2 until there was a need to downgrade the VM.After taking backups then downgrading to the 9.1 feature release, the Setup page in the UI is now blank.I have tried upgrading/downgrading to various 9.1.x feature releases and committed several different configurations to no effect.The setup ...

firewall is preferring a higher cost route even though its learning lower cost route with same type in ospf.

Global Protect AutoVPN and Windows 10 Login Screen

When I login to my laptop computer - underneath my user name for sign in SOMETIMES is the statusmessage: GlobalProtect Status: Connected (and under it the name of the GP portal/gateway.) But at other times I see no such message or "sign in options". If sign on options are there one includes the GP logo w check on it. A third issue now I've seen...

User-ID agent

We have User-ID agent installed on windows VM server. We want to increas the RAM on this VM to improve the performance. If I shutdown this VM, what will be the impact on user authentication during VM remain shut down? Please refer me to some KB so that I can do this activity.

Getting Low Speed

Guys, My Lan users are getting a slow downloading speed. I have checked the ISP cable directly and there I am getting the accurate speed which is 30Mbps. But when I am connecting the ISP cable to Paloalto after that I am running the speed test it's gives me only 4 Mbps. I have tested also one pc with no URL filtering or no profiles applied on it...

IPSec tunnel to Azure - Strange issue

HI all, I have an active ticket with PA but struggling to get through to anyone atm. We have recently made some routing changes and moved the Azure IPSec tunnel from an SRX to a PA. The tunnel came up fine but we are having a weird issue with RDP. It's like the tunnel is only allowing so many sessions across. Some users have to try about 10 time...

wrong user-id mapping

Hello everybody,We have a problem with a user to IP mapping. Doesn't matter which version of PanOS - 7 or 8, doesn't matter if it's using windows agent or direct access from paloalto to LDAP servers. Let's say a user is going to some server, windows exchange for example, and this server authenticates the user by LDAP. Then windows agent will...

Panorama rest-api edit security policy post rule - 400 Unexpected here

Hi! I'm writing a python script to change the security profile for any security policy rule that is using that profile (very tedious to manually click through hundreds of policys via GUI). Panorama rest-api is always throwing a 400 response to me:URL query parameters and response:location=device-group&device-group=firewall-fw&name=rule-t...

L3Svr Restarting automatically

Hi Team, The l3svc process is restarting automatically whenever we are doing an commit on the firewall. This is sometime causing captive portal to not work correctly. Is this an bug. We are having PAN-OS 9.1.10 currently installed on the firewall and the firewall is active in Active/Passive HA mode and the firewall model is PA-3220. masterd.log2...