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Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
09-16-2021 10:24 PM
09-20-2021 01:03 PM
The portal license that @LAYER_8 mentioned is no-longer relevant. You'll need to insure that your device is showing an active GlobalProtect Gateway subscription under Device -> Licenses in the GUI. If it isn't showing, you may potentially just need to tell your device to retrieve the license keys from the license server via that same page to get the device to refresh its licenses.
If you have let your GlobalProtect Gateway subscription license lapse, you would simply need to go into the GlobalProtect Portal Agent configuration that is being referenced in the warning page and on the 'HIP Data Collection' tab uncheck the 'Collect HIP Data' box and commit and the validation warning will go away.
09-20-2021 07:23 AM
Are you able to confirm you have both valid GlobalProtect gateway and portal licenses on your device? They are both required for HIP profiles attached to traffic.
To disable the warnings, please review the "source" tab of all your security policies and remove HIP profiles from each, or if both licenses are on the device please inquire with technical support.
09-20-2021 01:03 PM
The portal license that @LAYER_8 mentioned is no-longer relevant. You'll need to insure that your device is showing an active GlobalProtect Gateway subscription under Device -> Licenses in the GUI. If it isn't showing, you may potentially just need to tell your device to retrieve the license keys from the license server via that same page to get the device to refresh its licenses.
If you have let your GlobalProtect Gateway subscription license lapse, you would simply need to go into the GlobalProtect Portal Agent configuration that is being referenced in the warning page and on the 'HIP Data Collection' tab uncheck the 'Collect HIP Data' box and commit and the validation warning will go away.
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