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10-24-2017 07:47 AM
10-25-2017 06:31 AM
If the MGMT port is enabled and was left as default it would have 192.168.1.1 as it's IP address. If that doesn't work you could attempt to iniciate an IP scan to the MGMT port to see if you can determine what IP it's set to.
10-24-2017 12:22 PM
When you have your console cable connected and you restart the box, do you see any indication that this device is trying to boot? Can you get into maintenance mode?
10-25-2017 06:29 AM
Thanks for your replay, unfortunatly, No, I dont see any indications, its stays black. the only indications I see is phisically the green lights and the FAN. I cant really go to any mode nor do anything
is there is aways to access it via the mgmt port ? whats the defualt IP ? is it CLI or GUI via mgmt?
10-25-2017 06:31 AM
If the MGMT port is enabled and was left as default it would have 192.168.1.1 as it's IP address. If that doesn't work you could attempt to iniciate an IP scan to the MGMT port to see if you can determine what IP it's set to.
10-25-2017 06:44 AM
Thanks, I guess we are progressing now, I connected the mgmt port to my laptop, both (laptop & PA) ports showing up (green light).
I assigned 192.168.1.10 to my laptop and disabled all other NIC's, tried to access the PA GUI via 192.168.1.1 but no luck its not even ping-able. not sure how to do the scan though ?
10-25-2017 07:00 AM
Okay. I installed WireShark and got the IP. I just loggeed in to the PA GUI. Thanks a lot for your support. Just one more thing, can I troublshoot the Console port via the GUI ? any hints ?
10-25-2017 07:06 AM
I'm not sure how you you troubleshoot a console port issue with the GUI. You'll now be able to enable SSH access to the device to get CLI access however.
10-25-2017 07:09 AM
Thanks a lot 🙂 at least I got into it and I can use it, the only issue I cant really deploy it into production if the Console port is faulty.
10-25-2017 10:35 AM
Make sure the firewall is not in FIPS/CC mode. Those modes disable the console connection entirely. CLI itself should work just fine (SSH to the management IP).
You can check the differences to see if that applies to your firewall:
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