Cannot connect to GlobalProtect

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Cannot connect to GlobalProtect

L4 Transporter

Hi,

 

Just need bit of a direction on what to check for this issue. Two users can't connect to the globalprotect vpn.

 

One user: Windows 8.1 - can't connect (shows connecting forever) and another one: Windows 10, seems to connect and disconnect straight away.

 

Logs from PANGP shows:

 

362): InitConnection ...
(T8796) 09/06/17 05:49:46:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 09/06/17 05:49:51:934 Info ( 362): InitConnection ...
(T8796) 09/06/17 05:49:51:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 09/06/17 05:49:56:934 Info ( 362): InitConnection ...
(T8796) 09/06/17 05:49:56:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 09/06/17 05:49:57:934 Debug( 229): CPanSocket::onConnect - return error code = 10060.
(T8796) 09/06/17 05:50:01:934 Info ( 362): InitConnection ...
(T8796) 09/06/17 05:50:01:934 Info ( 370): Connecting to Pan MS Service end
(T8796) 09/06/17 05:50:05:028 Debug( 73): CTranslate: dwSidLen is 24
(T8796) 09/06/17 05:50:05:044 Error( 335): Failed to remove value 'LastUrl'
(T8796) 09/06/17 05:50:05:044 Debug( 73): CTranslate: dwSidLen is 24
(T8796) 09/06/17 05:50:05:044 Debug( 321): Proxy server auto config Url: h
(T8796) 09/06/17 05:50:05:044 Debug( 73): CTranslate: dwSidLen is 24
(T8796) 09/06/17 05:50:05:059 Debug( 435): CPanGASetting:OnBnClickedSave - resend credentials

Thanks in advance.

11 REPLIES 11

@AshutoshK,

Can you provide the error that you are actually running into and the steps that you have taken to troubleshoot?

 

FYI,

1709 is currently only getting updates for Enterprise and Education editions; if you are using any other version of Windows 1709 hit EoS a while ago and I would recommend upgrading the machine. Not that this has anything to do with your current issue, just that the build is largely not in service anymore. 

OS Build 16299.1508

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