09-05-2017 11:57 PM
Hi,
Just need bit of a direction on what to check for this issue. Two users can't connect to the globalprotect vpn.
One user: Windows 8.1 - can't connect (shows connecting forever) and another one: Windows 10, seems to connect and disconnect straight away.
Logs from PANGP shows:
362): InitConnection ...
(T8796) 09/06/17 05:49:46:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 09/06/17 05:49:51:934 Info ( 362): InitConnection ...
(T8796) 09/06/17 05:49:51:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 09/06/17 05:49:56:934 Info ( 362): InitConnection ...
(T8796) 09/06/17 05:49:56:934 Error( 366): Cannot connect to service, error: 10022
(T8796) 09/06/17 05:49:57:934 Debug( 229): CPanSocket::onConnect - return error code = 10060.
(T8796) 09/06/17 05:50:01:934 Info ( 362): InitConnection ...
(T8796) 09/06/17 05:50:01:934 Info ( 370): Connecting to Pan MS Service end
(T8796) 09/06/17 05:50:05:028 Debug( 73): CTranslate: dwSidLen is 24
(T8796) 09/06/17 05:50:05:044 Error( 335): Failed to remove value 'LastUrl'
(T8796) 09/06/17 05:50:05:044 Debug( 73): CTranslate: dwSidLen is 24
(T8796) 09/06/17 05:50:05:044 Debug( 321): Proxy server auto config Url: h
(T8796) 09/06/17 05:50:05:044 Debug( 73): CTranslate: dwSidLen is 24
(T8796) 09/06/17 05:50:05:059 Debug( 435): CPanGASetting:OnBnClickedSave - resend credentials
Thanks in advance.
