Cannot create a support account

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Cannot create a support account

L0 Member

So I have bought the Palo Alto Firewall Bundle in the AWS Marketplace and was registering a support account, but when I log in the I get the following message:

UnAuthorized Access

Your email address, **********, was not found in the support portal. Please make sure to sign in with an email address that is associated with a support portal account. Click here to log out from this account.

 

For additional assistance, please see the Get Support page on the Palo Alto Networks Live Community.

 

I cannot use the support even though it should be in the license. What is the problem here?

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

Hello @s.nguyen and @Vincent.Cai ,

 

Here is the form to request login assistance to the CSP.  https://www.paloaltonetworks.com/services/support/login-assistance

 

Thanks,

 

Tom

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3 REPLIES 3

L0 Member

Or how can I get Support without creating a Support account first? I get errors when trying to create one and the message tells me to get Support but I can't because I cannot create a support account.

L0 Member

I encountered similar issues. I purchased a new PA firewall and I want to create a support account, but I failed.  The error message simply says to contact support.  I called Palo Alto support, however, the support told me to open a support case in order to get support. I told her I can NOT create support account so I can NOT open support case at all. it is a dead lock. However, support just told me without the support case, she can not help me. Really frustrated.

How can Palo Alto treat customers like this?   Unbelievable.

Cyber Elite
Cyber Elite

Hello @s.nguyen and @Vincent.Cai ,

 

Here is the form to request login assistance to the CSP.  https://www.paloaltonetworks.com/services/support/login-assistance

 

Thanks,

 

Tom

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