Cannot create a support account

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Cannot create a support account

L0 Member

So I have bought the Palo Alto Firewall Bundle in the AWS Marketplace and was registering a support account, but when I log in the I get the following message:

UnAuthorized Access

Your email address, **********, was not found in the support portal. Please make sure to sign in with an email address that is associated with a support portal account. Click here to log out from this account.


For additional assistance, please see the Get Support page on the Palo Alto Networks Live Community.


I cannot use the support even though it should be in the license. What is the problem here?


L0 Member

Or how can I get Support without creating a Support account first? I get errors when trying to create one and the message tells me to get Support but I can't because I cannot create a support account.

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