Cannot update software since upgrading to 4.1

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Cannot update software since upgrading to 4.1

L2 Linker

Hello all,

I recently upgraded to the 4.1 OS from 4.0.1. The firewall settings are fine but for some reason whenever the firewall tries to download any new software like 4.1.1, GlobalProtect, Dynamic Updates it keeps getting the error "Failed due to network failure".

I have checked and made sure that the Managment Interface is not being blocked by URL or Security policies. I even see successful connections to update server but the error still keeps coming up.

Any thoughts?

Regards

Stephen

1 ACCEPTED SOLUTION

Accepted Solutions

L0 Member

I had the same issue on 4.1.0.

The Check now in Software only generated the following error message:

"Failed to check Content content upgrade info due to generic communication error"

I resolved the issue by doing this:

  • Changed the Services - Primary DNS Server from internal dns server to external dns server.
  • Changed Palo Alto Updates in Service Route Configuration to use external fw interface.

Software list is now updated and 4.1.2 are now downloading 🙂

View solution in original post

13 REPLIES 13

L6 Presenter

From the CLI, test by issuing command 'ping host updates.paloaltonetworks.com'.

Also when you go into Dynamic Updates and Software, do you get any error when you click on 'Check Now' button?

I can ping successfully from CLI and I get the same error when I manually press Check Now for any download.

Can you doublecheck the device's mgmt setting to ensure the update location is pointing to updates.paloaltonetworks.com?

Just to be specific it is in the Operations tab in the Setup section of the Device. The Update server is indeed 'updates.paloaltonetworks.com'

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