Commit Failed and Unable to Restart Device and Management Server

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Highlighted
Cyber Elite

Commit Failed and Unable to Restart Device and Management Server

 

On PA  200 running 8.0 unable to commit it shows failed.

Running and candidate config is syn.

 

1>>Did Commit Force no luck

2>>During Commit ran the below command it state of init does not change 

 

show management-clients

Client PRI State Progress
-------------------------------------------------------------------------
routed 30 init 0
ha_agent 25 init 0
device 20 init 0
ikemgr 10 init 0
keymgr 10 init 0 (op cmds only)
logrcvr 10 init 0
dhcpd 10 init 0
varrcvr 10 init 0
sslvpn 10 init 0
rasmgr 10 init 0
useridd 10 init 0
satd 10 init 0
websrvr 10 init 0
sslmgr 10 init 0
authd 10 init 0
pppoed 10 init 0
dnsproxyd 10 init 0
cryptod 10 init 0
dagger 10 init 0 (op cmds only)
l2ctrld 10 init 0

Overall status: init. Progress: 0
Warnings:
Errors:

 

3>>

show jobs all

Enqueued Dequeued ID PositionInQ Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------------------
2019/01/31 23:00:14 23:00:59 22381 EDLRefresh FIN OK 23:01:16
2019/01/31 23:00:11 23:00:11 22380 Commit FIN FAIL 23:00:58
2019/01/31 22:59:27 22:59:27 22378 Commit FIN FAIL 22:59:43
2019/01/31 22:58:16 22:58:16 22377 Preview-Chg FIN OK 22:58:17
2019/01/31 22:00:54 22:00:54 22373 EDLRefresh FIN OK 22:01:13
2019/01/31 21:00:33 21:00:33 22368 EDLRefresh FIN OK 21:00:53
2019/01/31 20:00:11 20:00:11 22363 EDLRefresh FIN OK 20:00:32
2019/01/31 19:00:41 19:00:41 22358 EDLRefresh FIN OK 19:01:10
2019/01/31 18:11:22 18:11:51 22353 CommitAll FIN FAIL 18:12:17
2019/01/31 18:11:19 18:11:19 22352 CommitAll FIN FAIL 18:11:46
2019/01/31 18:07:41 18:08:13 22351 EDLRefresh FIN OK 18:08:13
2019/01/31 18:06:44 18:06:44 22350 Commit FIN FAIL 18:08:11
2019/01/31 18:06:11 18:06:11 22349 Preview-Chg FIN OK 18:06:13
2019/01/31 18:03:50 18:04:31 22348 EDLRefresh FIN OK 18:04:31
2019/01/31 18:01:25 18:01:25 22347 Commit FIN FAIL 18:04:29
2019/01/31 18:00:55 18:00:55 22346 Preview-Chg FIN OK 18:00:59
2019/01/31 18:00:08 18:00:08 22345 EDLRefresh FIN OK 18:00:34
2019/01/31 17:59:44 17:59:44 22343 Preview-Chg FIN OK 17:59:45
2019/01/31 17:56:07 17:56:47 22342 EDLRefresh FIN OK 17:56:47
2019/01/31 17:55:06 17:55:06 22341 Commit FIN FAIL 17:56:46
2019/01/31 17:52:16 17:53:01 22340 EDLRefresh FIN OK 17:53:01
2019/01/31 17:51:19 17:51:19 22339 Commit FIN FAIL 17:52:59
2019/01/31 17:48:51 17:48:51 22338 ValidateAll FIN FAIL 17:50:25
2019/01/31 17:38:13 17:38:13 22336 ValidateAll FIN FAIL 17:39:50
2019/01/31 17:31:43 17:32:13 22335 EDLRefresh FIN OK 17:32:13
2019/01/31 17:29:46 17:29:46 22333 CommitAll FIN FAIL 17:32:11
2019/01/31 17:28:14 17:28:14 22332 Preview-Chg FIN OK 17:28:15
2019/01/31 17:25:07 17:25:45 22331 ValidateAll FIN FAIL 17:27:44
2019/01/31 17:24:07 17:24:07 22330 ValidateAll FIN FAIL 17:25:45

> show jobs id 22380

Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2019/01/31 23:00:11 23:00:11 22380 Commit FIN FAIL 23:00:58
Warnings:
Details:

 

4>>Try to restart Device and Management Server got error 

 

failed to restart device server?

 

any thoughts?

 

MP

Accepted Solutions
Highlighted
Cyber Elite

Re: Commit Failed and Unable to Restart Device and Management Server

@MP18,

Since you can't restart the managment plane via the regular software commands, attempt to restart the box in general. If you continue to receive issues like this reach out to support so they can get your technical support file and look at what exactly is failing on the backend. 

View solution in original post


All Replies
Highlighted
Cyber Elite

Re: Commit Failed and Unable to Restart Device and Management Server

@MP18,

Any time a commit fails the job should be providing you at least a little bit of information in the jobs description. Looking at the job, what does the log say? 

Highlighted
Cyber Elite

Re: Commit Failed and Unable to Restart Device and Management Server

it shows nothing

 

show jobs id 22380

Enqueued Dequeued ID Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------
2019/01/31 23:00:11 23:00:11 22380 Commit FIN FAIL 23:00:58
Warnings:
Details:
Description:

 

MP
Highlighted
Cyber Elite

Re: Commit Failed and Unable to Restart Device and Management Server

@MP18,

Since you can't restart the managment plane via the regular software commands, attempt to restart the box in general. If you continue to receive issues like this reach out to support so they can get your technical support file and look at what exactly is failing on the backend. 

View solution in original post

Highlighted
Cyber Elite

Re: Commit Failed and Unable to Restart Device and Management Server

Will open up tac case or need to reboot the box during the maintenance window.

MP
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