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10-26-2011 10:54 PM
Hi,
Commit on customer PA500 Cluster running in Active-Passive mode on PANOS 3.1.6
Details device: Client device registered in the middle of a commit. Aborting current commit.
Commit failed
system log:
Receive Time Type Severity Object Event Description
10/26 13:54:20 general high general Commit job failed for user admin
10/26 13:54:10 general informational general localhost.localdomain disconnected
Could you please help us to diagnose and resolve this issue ?
Thanks
10-31-2011 08:08 AM
Manual reboot PA, device auto-commit job is fail,
after commit job fail (3 time),device auto reboot and into maintenance mode
manual reboot again,still commit fail and into maintenance mode again
so i reset device to factory default (PanOS3.1.6)
when factory reset finish, situation still happen
system log:
Type Severity Object Description
general high general Commit job failed for user admin
general informational general localhost.localdomain disconnected
finally ,upgrade FW to 3.1.10,problem no longer occurs
10-27-2011 12:43 AM
It would be helpful to have some idea of the configuration of the unit... based on the error message alone, I'm wondering if you are using SSL-VPN or GlobalProtect? Those are the only "clients" I can think of that would "register"...
10-30-2011 10:12 PM
Get more details from the the job id that failed via >show job id <value here> to garner more detailed information. You could also scour the ms.log and/or devsrvr.logs for additional information as we have little to go by. Are you able to confirm whether or not either the mgmtsrvr and/or the devsrvr processes are running high memory utilization? >show system software resources | match dev or show system software resources | match mgmt.
10-31-2011 08:08 AM
Manual reboot PA, device auto-commit job is fail,
after commit job fail (3 time),device auto reboot and into maintenance mode
manual reboot again,still commit fail and into maintenance mode again
so i reset device to factory default (PanOS3.1.6)
when factory reset finish, situation still happen
system log:
Type Severity Object Description
general high general Commit job failed for user admin
general informational general localhost.localdomain disconnected
finally ,upgrade FW to 3.1.10,problem no longer occurs
10-31-2011 08:11 AM
autocom job failing can be rooted to the PAN device's inability to commit a policy to the config, for some reason or another. glad you were able to resolve the issue nonetheless.
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