Commit process hangs at 99%.

[inderjit21]

I have job stuck in queue . Tried clearing job,restart mgmt getting same error.

Server error : Timed out while getting config lock. Please try again.

[TranceforLife]

This might be helpful 

[inderjit21]

Did you forget to add something ?

[TranceforLife]

Word "This" is a hyperlink 😉

[ansharma]

Hi Inder,

From the CLI, please enter the following command and then start the commit. Log everything and attach/paste it here.

> tail follow yes mp-log ms.log

Regards,

Anurag

[KotreshaMC]

you can try #commit force from CLI

[reaper]

what version of PAN-OS are you on? may want to consider upgrading to a more recent version if you're running an older version

[inderjit21]

2017-04-17 13:14:05.384 +1000 client dagger reported op command was SUCCESSFUL
2017-04-17 13:15:00.588 +1000 Checking to purge appstatdb logtype
2017-04-17 13:17:22.007 +1000 Error: pan_cfg_engine_take_rwlock(pan_cfg_engine.c:675): CONFIG_LOCK: read lock TIMEDOUT for cmd: clear_job, req: <request cmd="op" cookie="1538422974869041" uid="502"><operations><clear><job><id>135</id></job></clear></operations></request>
2017-04-17 13:19:57.717 +1000 dnscfgmod: FQDN Refresh: Periodic TTL Expiry Refresh
2017-04-17 13:19:57.718 +1000 dnscfgmod: Main refresh function: (TTL Expiry)
2017-04-17 13:19:57.718 +1000 dnscfgmod: No fqdns used in this config. Skip config push to device
2017-04-17 13:22:24.334 +1000 Getting authorization info for user inderjit succeeded.
2017-04-17 13:22:54.007 +1000 Error: pan_cfg_engine_take_rwlock(pan_cfg_engine.c:675): CONFIG_LOCK: read lock TIMEDOUT for cmd: get_motd_info_from_candidate_config, req: <auth-request username="inderjit" pid="30305" passwd="" ip-address="192.168.1.22"></auth-request>
2017-04-17 13:22:54.008 +1000 Error: _cfg_get_motd(pan_cfg_auth_handler.c:354): Timed out while getting config lock
2017-04-17 13:23:24.017 +1000 Error: pan_cfg_engine_take_rwlock(pan_cfg_engine.c:675): CONFIG_LOCK: read lock TIMEDOUT for cmd: show_system_setting_multivsys_handler, req: <request cmd="op" cookie="5961361060393522"><operations><show><system><setting><multi-vsys></multi-vsys></setting></system></show></operations></request>

[ansharma]

The logs are not enough.

As stated, from the CLI, please enter the following command and then start the commit. Log everything and attach/paste it here.

> tail follow yes mp-log ms.log

You should see commit phase 0, phase 1, phase 2 in the logs. Paste everything till you see commit phase 2 completed.

Regards,

Anurag