Confusing e-mail notification from PA-500

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Confusing e-mail notification from PA-500

L0 Member

I have been receiving an e-mail notification of "Antivirus Job Failed".  I logged into the device and tried to force it manually.  It appears to have worked, because I see that 970-1348 dated 2013/03/13 16:12:50 is currently installed. When I look at Task Manager, I see that the commit failed.  There is no other message for the failure.

The question I have is, am I protected or not?

Thanks,

Jeff

3 REPLIES 3

L5 Sessionator

can you please paste the o/p of show jobs all

Here it is.

Enqueued                     ID             Type    Status Result Completed

--------------------------------------------------------------------------

2013/03/14 11:44:14         404        Antivirus       FIN   FAIL 11:47:33

2013/03/14 11:41:58         403          Install       FIN     OK 11:44:15

2013/03/14 11:40:20         402           Downld       FIN     OK 11:40:34

2013/03/14 09:31:28         401           Downld       FIN     OK 09:32:57

2013/03/14 09:12:17         400           Downld       FIN     OK 09:14:43

2013/03/14 09:08:43         399           Downld       FIN   FAIL 09:10:14

2013/03/14 09:02:51         398          Content       FIN   FAIL 09:04:27

2013/03/14 08:49:37         397          Install       FIN     OK 09:02:52

2013/03/14 08:47:49         396           Downld       FIN     OK 08:48:01

2013/03/14 08:45:04         395        SWInstall       FIN     OK 08:45:34

2013/03/14 08:44:15         394           Downld       FIN     OK 08:44:34

2013/03/14 03:03:01         393        Antivirus       FIN   FAIL 03:06:38

2013/03/14 03:00:48         392          Install       FIN     OK 03:03:02

2013/03/14 03:00:35         391           Downld       FIN     OK 03:00:47

2013/03/13 03:03:16         390        Antivirus       FIN   FAIL 03:23:17

2013/03/13 03:01:35         389          Install       FIN     OK 03:03:17

2013/03/13 03:00:32         388           Downld       FIN     OK 03:01:34

2013/03/12 03:03:08         387        Antivirus       FIN     OK 03:24:32

2013/03/12 03:00:40         386          Install       FIN     OK 03:03:09

2013/03/12 03:00:27         385           Downld       FIN     OK 03:00:40

2013/03/09 03:02:26         384        Antivirus       FIN     OK 03:24:22

2013/03/09 03:00:46         383          Install       FIN     OK 03:02:27

2013/03/09 03:00:34         382           Downld       FIN     OK 03:00:46

2013/03/08 03:02:27         381        Antivirus       FIN     OK 03:24:27

2013/03/08 03:00:48         380          Install       FIN     OK 03:02:28

2013/03/08 03:00:37         379           Downld       FIN     OK 03:00:48

2013/03/07 03:02:31         378        Antivirus       FIN     OK 03:25:10

2013/03/07 03:00:36         377          Install       FIN     OK 03:02:32

2013/03/07 03:00:25         376           Downld       FIN     OK 03:00:35

Looks like the commits are failing please open a case with support so that we can investigate it.

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