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01-09-2019 05:41 PM
Has anyone experienced numerous of these "connect-server-monitor-failure" alerts when using agentless user ID?
I have 20+ firewalls using a few specific domain controllers to get user ID info, but these alerts are constantly, 100's an hour.
It seems to be related to WMI memory error, but I've already increased the wmi memory, described in this article
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CltXCAS
DCs are Win2k8 R2
01-10-2019 05:42 AM
If you have so many firewalls polling only a handful AD servers, it's probably better to install agents on the AD (or one or more servers near the AD) and have the firewalls poll the agents instead, this will dramatically cut down on all the WMI probes you'll need to do
01-10-2019 08:40 AM
I agree, but I don't find 20 firewalls to be a lot. Is this too much for agentless user-ID?
01-10-2019 09:14 AM
01-10-2019 09:45 AM
@reaper wrote:
You'd need to investigate logs on your ADs to make sure but it sounds like some of the WMI arentimjngnout which could be a sign that the AD are not keeping up with the amount of requests coming from the firewalls
If the volume is unusually high you could also look into why this is: maybe a zone that does not have mapped IPs does have user-id enabled which will trigger a query for each unidentified IP (user-id only needs to be enabled on the 'source' zone of the identified users)
I think you may be on to something here, even though I keep being told no. There is only 1 Trust zone on most of the firewalls, but there a few subnets where a user will never map. I think it can benefit from those subnets being excluded
01-10-2019 11:05 AM
08-05-2019 11:37 AM
I know this is a fairly old thread but curious if your investigation turned up any findings with regard to this zone enablement issue? We're having a similar issue and looking for solutions.
08-05-2019 11:43 AM
@codyweber54 I decided to use the Windows User-ID agent instead. No more issues, since switching to that
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