Content Apps & Threats Unknown

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Content Apps & Threats Unknown

L4 Transporter

Hi,

 

We just several FWs in which we see any content package as "unknown" and we can not delete it???

Why this package is unknown and why it can not be deleted??? Here an example:

 

MG.JPG

1 accepted solution

Accepted Solutions

Cyber Elite
Cyber Elite

@soporteseguridad,

The reason you are seeing this is because it's your previous update. You can see by not having the X on the right that the image doesn't actually exist on your box anymore, but since it's your last content update it will stay in the list as your 'revert' option. Once you install 738-4236 the listing for 735-4213 should be forced off of this list as the 'revert' option will be your currently installed 737-4229. The reason you are seeing it as Unknown is because 735 was pulled. 

View solution in original post

1 REPLY 1

Cyber Elite
Cyber Elite

@soporteseguridad,

The reason you are seeing this is because it's your previous update. You can see by not having the X on the right that the image doesn't actually exist on your box anymore, but since it's your last content update it will stay in the list as your 'revert' option. Once you install 738-4236 the listing for 735-4213 should be forced off of this list as the 'revert' option will be your currently installed 737-4229. The reason you are seeing it as Unknown is because 735 was pulled. 

  • 1 accepted solution
  • 2039 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!