Denied traffic even though GlobalProtect HIP check passes?

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Denied traffic even though GlobalProtect HIP check passes?

L0 Member

Hi all,


I have a PA-3020 that is configured for GlobalProtect. All is good as far as being able to connect to the VPN, but once I am connected I find that I'm having issues connecting to servers that are permitted in security policy, but have the HIP Profile attached. If I remove the HIP profile the traffic flows as expected.


The HIP profile is very basic at this time - it's just checking to determine whether the users laptop is configured with the proper domain. When I browse to Monitor > HIP Match I'm seeing that my machine is matching the "GlobalProtect Authorized Users" profile, but whenever the HIP policy is attached to the security policy I can't get to the server(s) - the traffic log shows that the traffic was denied. Remove the HIP check, commit, and re-connect and I'm able to get to the server(s) using the same rule, just minus the HIP check.


I have the same basic setup on another set of firewalls at our HQ and it's working without an issue.


Can anybody give me any tips on how to troubleshoot this? I wish the HIP logs gave a bit more information. 


The firewall with the issue is running 8.1.13, with GlobalProtect 5.1.1. 




Cyber Elite
Cyber Elite


Do you actually have a GlobalProtect Gateway subscription active on the firewall? You'll be able to find additional HIP information in the PanGPS.log file on a client machine. 

  • The firewall does have an active gateway subscription. I'll look toward the PanGPS.log file and see what I can find. 
  • 2 replies
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