Device not using the default route for Software downloads

[Lijo]

Hi,

Our PA firewall Device not using the default route for Software downloads or conytent uploads  eventhough no service  routes configured . Any help would be greatly appreciated 

Reagards 

Lijo

[rmonvon]

Hi...Is the download successful?  Did you configure the DNS server(s) so the PA can resolve the updates server?  

[pulukas]

By default the path out will be via the mgmt interface.  Is this connected to a network that has access to both DNS and internet?

[Lijo]

Thanks all for the valuable responses . The issue has been fixed by adding  Service routes . I was initially checking by service routes in Passive device but that ddint succeded but When added service routes in active device the downloads started working.

The Problem I guess is that the management interface is connected to a network where we have a diffrenet default route . 

Firewalls has its MGMT IP 10.10.71.24 and 10.10.71.25.

FW01(active)> show routing route | match 0.0.0.0
0.0.0.0/0 203.117.20.129 10 A S ethernet1/1.20

FW01(active)> traceroute host updates.paloaltonetworks.com
traceroute to updates.paloaltonetworks.com (199.167.52.141), 30 hops max, 40 byte packets
1 (10.10.71.28) 0.564 ms 0.584 ms 0.612 ms
2 (62.6.15.95) 0.726 ms 0.778 ms 0.761 ms
3 (217.32.139.78) 207.832 ms 207.873 ms 207.919 ms
4 (195.165.184.115) 209.578 ms 209.567 ms 209.537 ms
5 (10.10.87.178) 209.893 ms 209.982 ms 210.128 ms
6 * * *
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10 * * *

[reaper · Accepted solution]

Hi

The management plane and dataplane should be considered 2 different hosts when it comes to network connectivity

The management-plane will communicate out of the management port and has an individual default route that is configured in the 'Device' tab of the GUI, you can verify the dafault-gateway through the CLI via:

> show system info

hostname: myNGFW
ip-address: 10.0.0.241
netmask: 255.255.255.0
default-gateway: 10.0.0.1

> configure 
Entering configuration mode
[edit]                        
# set deviceconfig system default-gateway 10.0.0.1

The management plane will only use the Dataplane's Routing table when service routes are set and a source interface is assigned to certain services. The service route will internally route sessions from the managementplane, onto the backplane, to the dataplane, where it is seated on a source interface's IP address so proper zone and route lookups can be performed, and security policy applied