Does the Techsupport File contain sensitive information?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Does the Techsupport File contain sensitive information?

L4 Transporter

Hi,

 

Just wondering if the techsupport file contain a sensitive information e.g. IP addresses, policies and configuration? Can someone please advice what are the actual information inside it?

 

I'm getting hardtimes explaining this to clients from Bank environments.

 

Regards,

Sharief

Regards,
Sharief
2 accepted solutions

Accepted Solutions

L6 Presenter

Hello,

 

Yes,  tech support containing everything that is configured on the device (you can get one from one of the FW and see what is inside). If the client doesn't want to provide a tech file you could use specific show command in order to limit information or you could hide full IP address etc. But it is tedious and in any way tech support file is better, but l understand that it is not always possible. 

View solution in original post

L5 Sessionator

Tech support file will have your all configuration. But all the private keys,password will be removed from the config.

View solution in original post

3 REPLIES 3

L6 Presenter

Hello,

 

Yes,  tech support containing everything that is configured on the device (you can get one from one of the FW and see what is inside). If the client doesn't want to provide a tech file you could use specific show command in order to limit information or you could hide full IP address etc. But it is tedious and in any way tech support file is better, but l understand that it is not always possible. 

L5 Sessionator

Tech support file will have your all configuration. But all the private keys,password will be removed from the config.

Thanks to clarify everything. Much appreciated.

Regards,
Sharief
  • 2 accepted solutions
  • 3220 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!