Dormant connection while downloading AV update prevents HA sync

[luis_roman]

Hi,

After AV update started at 9:00 it never end and prevents HA sync after a commit of few changes.

To solve it, I used CLI "clear jobs id XXX" for the AV update task and then restart it.  After a while the HA pair is fully sync.

Both PA-2050, running 4.0.4, are updated individually (like I read for best practices to avoid working with non-updated platform if failover occurs) but for what reason the AV update connection went to dormant state?

Looking forward to hear from you.

LuisR.

[KGC]

We notice a similar problem on occasion as well - a download would be "stuck" and needs to be manually cleared before any other updates can occur.

[bryanpascal]

Hello ,

Good day to you.

You  got this issue after upgrading your pan to 4.0.4 ??

Regards,

Bryan

[luis_roman]

Hi Bryan,

Yes, the platform has been running v4.0.4 since it has been in production phase.

Regards.-

Luis R

[KGC]

No, we see this issue with our existing 3.1.8 platform.

[luis_roman]

For a second time this issue occurs while downloading 562-740 AV signature. The download process stuck at 19% and had to be cleared.

It's become an annoying situation because it prevents platform synchronization.

What is the reason for this behavior?

[KGC]

Just checked my download and sure enough, stuck at 41% for about 10 hours now. Sounds like a systemic problem.