02-24-2010 07:14 AM
With in Pano and direct on 3 PAN devices - I am receiving the below error when attempting to download yesterday's threat update. I am going to try a manual upload. This is the first time this has event has occured. Are there any issues with downloading content from corporate since the release? Thank you.
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Cheers,
Mike
02-24-2010 07:17 AM
Finding same "failed to download" message when trying to download from the dynamic update portion of website as well. I apologize if there has been an alert on this already - but have found no indication on this in my searches.
Thanks!
Mike
02-24-2010 07:23 AM
Thanks for the heads up. It looks like there might be an issue with last nights content posting. I don't see the same error, but the size for the update shows as 0 MB which isn't correct. We will look into it.
Mike
02-24-2010 07:51 AM
Thanks Mike! Yes - did not notice that at first. It shows as 0 MB in the dashboard for me as well.
02-24-2010 08:16 AM
The problem with content 170-539 has been resolved. If you still see 0MB, click on the Check Now button and then go ahead and do the download.
Nancy Rice
Technical Support
Palo Alto Networks
1-866-898-9087
02-24-2010 08:58 AM
Thank you very much for the quick investigation. The updates are now successfully downloading and installing. Thanks!
Mike
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