Hmmm this was posted earlier this month, here was the resolution, HTH.
But I found the issue: Some of the update traffic is now classified as "ssl" and not "paloalto-updates". When you try multiple times, it eventually contacts a download server which is classified as "paloalto-updates". With "ssl" added to the rule, it works now instantly and every time. Thanks for your help.
So, to hopefully conclude this..
After going back to support a few times, they have finally said that "Senior Resource" has said they are migrating to Google Cloud. And had received reports that users could not connect. etc..
My summary. Failed service migration by PA, nothing to do with our hardware, configuration or internet.
I'm having a somewhat similar issue, but this has to do with the schedule itself. For instance, I have App & Threat set to download and install every hour. The schedule runs, and returns (in System Log) "Auto update agent found no new Content updates".
However, if I manually refresh the new updates will appear. On the next schedule the download start and install. I tried this on 2 PA-220's: same schedule and I manually refreshed one of them. And sure enough, the one that I did not manually refresh stayed put on the old content.
This is driving me mad
Sounds like the exact same issue. Do you have Panorama in your environment? We encounter the same issue on Panorama app/threat.
On a few firewalls that have not yet been connected to Panorama, it seems like the content works as well. We did have an issue with it not updating in december, but disabling the schedules (content & av), commiting, enabling the schedules and commiting seemed to resolve the issue.
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