08-11-2010 07:49 AM
Hi,
I'm new to here so if this is not the correct place, apologies.
I have a PA4020 HA pair that just won't update the Dynamic Updates on the schedule, If I do it manually it works. I have another HA pair set up the same that work ok!!
Steps I've taken to rectify.
System log showed licence errors - ran request licence - resolved this.
Rebooted both devices after changing the schedule to 25 mins in the future - (This resolved it!)
I then changed the schedule to 01:01 every Wednesday Every Wednesday at 01:01 (download-and-install, sync-to-peer)- The following week nothing happens!
I see this in the log....
| 08/11 01:02:01 | general | informational | general | URL filtering license does not exist or expired! Database is not updated. |
But if I do it manually... it works!!!
These fw's are now production so a reboot is not on the cards!
Is there any debugging to see why these are failing.
OS version - 3.1.3
Richard
08-11-2010 02:59 PM
I would check both devices to see if they have licenses for the features. But since you said you have already did this and you still get that error. I would recommending calling into support to see why it is still complaining about the licenses being invalid.
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