Dynamic URL database updates failing.

[dagibbs]

Folks.

I haven't been able to connect to the URL database update server for nigh on two days now - all other updates are working fine.

Does anyone know if there's an issue, or is anyone else experiencing a similar issue?

Cheers

[spolo]

If it's still failing you may want to call support or open a case via the web on this one.  Here's a couple of CLI commands that may help you diagnose:

First, initiate the url database download:

> request url-filtering upgrade brightcloud

Now check the download log:

> tail follow yes mp-log pan_bc_download.log

If it helps you, I checked from one of our boxes in Europe and it's having trouble also.  That box does resolve to a different IP than we do here in the US, so not sure if it's something localized or not.  I don't have a lot of time to open a case with support on this right now, but it does warrant further investigation.

Hope this helps!

[dagibbs]

spolo wrote:
If it's still failing you may want to call support or open a case via the web on this one.  Here's a couple of CLI commands that may help you diagnose:
First, initiate the url database download:
> request url-filtering upgrade brightcloud
Now check the download log:
> tail follow yes mp-log pan_bc_download.log
If it helps you, I checked from one of our boxes in Europe and it's having trouble also.  That box does resolve to a different IP than we do here in the US, so not sure if it's something localized or not.  I don't have a lot of time to open a case with support on this right now, but it does warrant further investigation.
Hope this helps!

Seems to have come good this morning - maybe Brightcloud were having an issue.

Thanks anyway