Error in threat signature, how do I report?

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Error in threat signature, how do I report?

L0 Member

Hi All,

 

I recently came across an odd log for a customer of mine and after much analysis and research I have found that it is actually a false positive on Palo Alto's side regarding the signature of a threat. How do I go about report this? I am unable to open cases my account isn't associated with a company.

 

Thanks in advanced for any help!

1 accepted solution

Accepted Solutions

L6 Presenter

If you had a PCAP you could open the ticket yourself, under your own account.

 

If you don't have the PCAP, your customer will need to open a ticket themselves and attach the PCAP with the signiture you believe to be reporting incorrectly.

View solution in original post

1 REPLY 1

L6 Presenter

If you had a PCAP you could open the ticket yourself, under your own account.

 

If you don't have the PCAP, your customer will need to open a ticket themselves and attach the PCAP with the signiture you believe to be reporting incorrectly.

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