Error User-id agent Paloalto

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error User-id agent Paloalto

L4 Transporter

Good morning, we recently updated the version of user-id agent on our servers. We have 2 UID agents and several DC's...

In the agents with the new version, we constantly get a reconnection log with one of our DCs. (Virtual Machine W2019) We also have other DC on this UID without this alerts....We only have alerts between this DC and both UIDs agents. 


UID agents version 10.2.1





We have been looking at the following recommendation:

But we have already applied it and the same error continues.




Any idea?



We have checked the network configuration and even restarted the DC without success.


Cyber Elite
Cyber Elite


Have you verified that your agent server and the DCs are all at the same patch level? Have you verified that the DC is actually writing Logon/Logoff events to the security event logs and that this setting wasn't accidently disabled. 

  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!