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03-12-2019 04:58 AM
We have 4 PaloAlto clusters and a FQDN refresh works on 3 of the clusters but not the 4th. All objects are shared on the 4 clusters. I have tried:
Scheduled refresh of FQDN fails
Manual refresh of FQDN fails
Changed the FQDN refresh time.
I can ping the DNS server from the Management Interface.
If i ping a DNS it resolves.
If I create a FQDN object it resolves.
but when I run request system fqdn show it states that no objects were resolved.
I have checked the logs (output below):
2019-03-12 11:46:25.988 +0000 dnscfgmod: FQDN Refresh: Periodic Force Refresh
2019-03-12 11:46:25.989 +0000 dnscfgmod: Main refresh function: (Force Refresh)
2019-03-12 11:46:25.989 +0000 dnscfgmod:Fqdn refresh job 496 scheduled
2019-03-12 11:46:25.989 +0000 FqdnRefresh job started processing. Dequeue time=2019/03/12 11:46:25
2019-03-12 11:46:30.863 +0000 dnscfgmod: Resolving fqdns took 5 secs
2019-03-12 11:46:30.863 +0000 Fqdn refresher thread device requested last config
2019-03-12 11:46:43.052 +0000 Error: pan_cfg_dnscfg_refresh_fqdns(pan_cfg_dnscfg.c:4340): Failed to refresh the fqdn.
2019-03-12 11:46:43.122 +0000 Error: pan_jobmgr_process_job(pan_job_mgr.c:2904): Fqdn Refresh job failed
Can anyone help?
03-12-2019 10:55 AM
Hello,
Verify the service route to make sure that interface has access to the requested DNS servers. If you have not changed them the default is the management interface. Is there a PAN or security policy between the MGMT interface and the DNS servers? If yes, check the logs to see if/where it is getting blocked.
Hope that helps.
03-20-2019 02:00 AM
I checked all the settings again and they are set exactly the same for all 4 clusters we have. On Monday morning the FQDN refresh job worked successfully and has continued to work since. I do not know why it was not working or how it was fixed as no changes were made. hay-ho I am happy it is working for now.
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