Global Protect client upgrades are not working on Windows

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Global Protect client upgrades are not working on Windows

L0 Member

We're trying to push out a newer version of the Global Protect client with the "Prompt" method via the Portal.

 

The users are promped, but when they click Yes, it never upgrades - ever...we've had clients connected for hours with no success.   

 

The upgrade works fine for our OSX clients but never succeeds with Windows machines.

 

We're currently on PANOS 6.0.10, with GP Clients on 2.2.1 trying to go to 2.3.2.

 

Thanks...

3 REPLIES 3

L4 Transporter

Hi,

 

Sounds like you are facing a bug I have also run into, should be fixed in 2.3.4. Are your windows version non-english installations?

 

Can you uninstall the client and upgrade it manually?

 

thanks,

Ben

L2 Linker

Hi,

 

Can you try Installing 2.3.3 on the Firewall and see if you are facing the same issue

Hi,

 

I have the same problem, is just in windows with non-english version.

The issue appears with  the last one 3.0.1 version.

 

Any idea?

 

Best Regards

  • 2365 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!