Hello To All,
I'm facing an issue after doing a migration.
We'd an issue with a FAN on PA-500, so RMA works fine
We decided to transfer licences from PA-500 fan error to OSS Spare.
Everything went well until we do realize that Global Protect is not working anymore.
The Synch between AD/LDAP and PALO is OK
When we try to log-in to Global protect through the agent We got an error "portal status is User authentication failed"
Could you please let me know if there are some checks r procedure to investigate further..
This appears more like a configuration of the LDAP authentication than a license issue. Do you have a copy of the original configuration to compare?
If there is nothing obvious missing, check the authd.log for more details. Look at steps 12 & 13 here:
With the more detailed LDAP troubleshooting here:
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