Global Protect does not Work after transfering licences from PA-500 to OSS SPARE

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Global Protect does not Work after transfering licences from PA-500 to OSS SPARE

L2 Linker

Hello To All,

 

I'm facing an issue after doing a migration.

 

We'd an issue with a FAN on PA-500, so RMA works fine 

We decided to transfer licences from PA-500 fan error to OSS Spare.

Everything went well until we do realize that Global Protect is not working anymore.

 

The Synch between AD/LDAP and PALO is OK

When we try to log-in to Global protect through the agent We got an error "portal status is User authentication failed"

 

Could you please let me know if there are some checks r procedure to investigate further..

1 REPLY 1

L7 Applicator

This appears more like a configuration of the LDAP authentication than a license issue.  Do you have a copy of the original configuration to compare?

 

If there is nothing obvious missing, check the authd.log for more details.  Look at steps 12 & 13 here:

 

https://live.paloaltonetworks.com/t5/Management-Articles/Troubleshooting-GlobalProtect/ta-p/75770

 

With the more detailed LDAP troubleshooting here:

 

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Troubleshoot-LDAP-Authentication/ta-...

 

 

Steve Puluka BSEET - IP Architect - DQE Communications (Metro Ethernet/ISP)
ACE PanOS 6; ACE PanOS 7; ASE 3.0; PSE 7.0 Foundations & Associate in Platform; Cyber Security; Data Center
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