Could you please confirm if proxy is supported on the Android GP App. Our end users are using proxies on mobile devices including iOS, Chromebooks, and Android. It appears that only the GP clients on Android are having issues connecting. The GP client reports that there is no internet connection. This used to work 1-2 weeks ago(on old GP version 5.2.4) so not sure if the new GP App on Android is causing the problem.
Below article says the proxy setting is only supported on Windows and MacOS, but it actually works on iOS and Chromebooks, so could you please confirm? thanks.
GP-VERSION - 5.2.5
It working when we do not use proxy
From what I see in your rare case maybe not, there is only info for Windows and Mac users:
You can try if you have MDM to make a policy for traffic for the vpn to not pass trough the proxy also double check if the proxy is the one that drops the VPN traffic.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!