10-28-2017 12:16 AM
On the PAN 5020 I can see in logging that user successfully authenticates with MFA and radius but within a second it says the user has logged off. I know that in fact the user did not log off. I hope to grab some logs at the client next week. But I figured I'd ask the hive mind if anyone has ever seen this symptom and what they found. Thanks.
10-28-2017 01:13 AM
Are they using “one time passcodes”
if so then the portal will auth ok but GP will re-use the passcode for gateway and radius will reject.
If so you need to configure authentication overide to generate cookies.
10-28-2017 01:17 AM
Or.... perhaps the assigned ip for GP is within the same subnet as the client ip. If so then you will need to add a second ip range to your pool.
10-28-2017 01:30 AM
Having said that... both of the above will dislpay a message in system log. Im sure you would have noticed.
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