GlobalProtect connects but cannot get IPv4 address

[bhaxel]

Hi, New to the forum here and my searches didn't reveal an answer. I am using GlobalProtect 3.0.0-74 (what the client gave me) and it connects just fine, but I am unable to see the machines I need to(ping requests time out). Running ipconfig shows I only have an IPv6 address. No IPv4, but the GlobalProtect Panel shows an Assigned Local IP. I added the exe to approved programs for the firewall (Windows 7/64bit). Had a good IT friend look at it today, but he couldn't figure it out. Another bit of information is on the Troubleshooting tab/Network Configuration for the adapter the Autoconfiguration IPv4 Address is followed by "(Duplicate).

Any ideas what might be wrong?

Thanks,

Bob

[BPry]

@bhaxel,

If you are only connected to your ISP connection do you get an IPv4 address, or does your ISP only give you an IPv6 address. GlobalProtect will not function on a sole IPv6 connection on that version number. 

[bhaxel]

Hi.

Thanks for the reply. No everyhing (up until this point) is IPv4. When I use Cicso Anywhere, it IPv4. I haven't seen an IPv6 addr until I used GlobalProtect. Oh and before you ask, no I don't run them both together!! 🙂

Thanks again.

[Mick_Ball]

I have no idea what I'm talking about but have you tried setting IPv6 Preferred to "No"

[bhaxel]

I don't see where I can do that with GlobalProtect, but we did disable IPv6 on the system to see if that would solve the problem. It didn't. I didn't get an IP with that disabled.

Thanks!

[Mick_Ball]

It’s in the portal config. “App” tab. Towards the end of options.

i’m not sure when this was introduced so you may not have it.

[Mick_Ball]

Sorry this setting is on the firewall, not the client so you may not have access to this setting.