GlobalProtect successfully connected but no traffic allowed

[cincuadrian]

Hello,

From more than 1.5k users, there are two users with the following problems:

They can connect to globalprotect portal, they receive ipadd / sm / def gateway / dns servers . There is no overlap between ip information received from firewall and local networks settings

In windows, the default route received by palo alto fw has the lowest metric, thus making as prefered route

In the monitoring portal, i see traffic matched as allow, but the user is not unable to browse the internet or accessing internal resources

Any clue ?

[raji_toor]

@cincuadrian For us its the saimilar. But if the username is speciefied as domain\username while connecting traffic can pass.

Its bit strange we can connect without domain mentioned but no traffic passes.

[cincuadrian]

raji_toor Thank you

But for us there are more than 100 users that connect only with the username and not with domain\user

Same for you ?

The users manually connect or is an automatic process ? 

[raji_toor]

@cincuadrian Yes we have lot of users and the instructions for them is to use domain\user, and connect manually.