Good Technology Issue

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Good Technology Issue

L0 Member

Currently, we are experiencing an issue with a product called Good Dynamics version 1.4.31.5.  The vendor "Good Technology" is stating that the Palo Alto firewalls are causing an issue with some sort of SSL heartbeat connection.  Is there an know issue with this software work through the PA architecture? 

Any help would be appreciated.

Randy

1 REPLY 1

L7 Applicator

Hello Westar,

There is an app-ID available for the same. Name of the application is "good-for-enterprise". The standard port is defined as TCP-80/443/15000 and UDP-12000. Hence, could you please let me know, if there is a new port through which the application is trying to send the heartbeat messages...? Also verify, if there is any packet drop between the source and destination on a non-standard port..?

Thanks

  • 1499 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!