GP 5.2.5 Error authentication check failed

[PaloAlto18]

Hi Team,

We have GP 5.2.5 on PAN OS 9.1.7

Connection method is pre logon then on demand.

on GP Gui logs i see error  Error authentication check failed  for  ( eventid eq gateway-hip-check )

Even though we do not have hip check enabled on the GP.

Is this error by design?

how can i get rid of this error from gui logs?

any config i need to modify?

[reaper]

do you have a GP license installed on your gateway? maybe check if the 'collect hip data' is set in portal > agent > HIP Data Collection

[RobbieJohnson]

Did you ever figure this out? Having same issue and it's not a license issue.

[Jimmy_Shaw]

Same problem. Any solutions?

[fsacristan]

Same issue. Any ideas?

[asangra]

My thought,

Even if you don't have HIP enabled, gp client always send "hipreportcheck.esp" to gateway every 3600s to check if gateway require HIP and if yes then hip report heads to the gateway. If HIP check not in use then HIP not require from client.

Since "hipreportcheck.esp" is a POST request to server which use a auth-cookie use for HTTP connection to the gateway and may be that auth-cookie is rejected by gateway with error.

For further investigating it you can put PANGPS logs in dump mode and look for hipreportcheck.esp response in PANGPS.log